General FAQs


Got questions?

Here are the things we get asked about most.

Can’t find an answer to your question? Please visit our Contact Us page and send an email.

eBook FAQs


Yes! We allow schools and districts to order and charge on account with 30 day terms on receipt of an official purchase order.
All prices exclude tax. No additional taxes will be added.
We sell Red Rocket Readers all around the world so, for a small number of titles, we have two editions – US and Standard English.

 

All customers from countries other than NZ, Australia, UK will be sent the US English Editions by default. However, you can order Standard English Editions if you prefer. Please clearly mark this information on your purchase order or in the Special Instructions field of our Order Form or online in the Shopping Cart.
If you’ve signed up after July 2014 your Username will be your First and Last names, as entered by you in the registration panel, not your email address.

We sent an email to you immediately after Sign Up to confirm your Password and Username. If you haven’t received the email, please check your junk mail folder and mark us as a safe sender. If you can’t locate the email it may be blocked by your school’s internet security system – please see your IT department and request to add flyingstartbooks.com to your email whitelist.

If you are sure you’re using the correct Username but still can’t login it will most likely be the password that’s the problem. Please reset this using the Forgot Password link on the login screen. If you don’t receive an email with new password immediately, please refer above.

Note: We can issue a new password if necessary – use the “Contact Us” form to request one after following the above steps.

All purchases are strictly Firm Sale – No Returns so please choose carefully. We offer extensive online sampling and review periods so you can ensure you are choosing the right product for your needs. Simply sign up to our VIP mailing list on our home page.
You’ll find the ISBN for each individual title included in its product listing details in the Bookstore.

You can also download a complete list of ISBNs here.

Yes! We allow schools and districts to order and charge on account with 30 day terms on receipt of an official purchase order. Payment can then be made by cheque or by credit card.

You can also pay by credit card when placing your order online by simply choosing “credit card” from the payment options available. You’ll then be prompted to enter your credit card details.

No, you don’t need a PayPal account to make payment by credit card, although if you do have one you can make payment in just a few clicks.

If you don’t have a PayPal account simply follow the instructions onscreen (buy as a guest) to make a one-off credit card payment as you would with any other payment processor.

PayPal_BuyAsGuest

 

Online orders are the quickest and will take just 4-10 business days.

Email and Fax orders are pretty quick too, but post is called snail mail for a reason – add another 7 days!

A shipping charge of 10% of the order value will be added with a minimum shipping charge of $15.00 USD.
You will be charged in US Dollars. If ordering online, check the “currency selector” in the left-hand sidebar is in USD. But don’t worry – if it’s not set to USD we will pick this up on receipt of your order and make changes as needed to ensure you’re charged correctly.
The first thing to do is visit our Bookshop. You can browse the virtual bookshelves, view page spreads, packs and promotions, and check pricing for all titles. Ordering options are as follows:

  • Online, in the Bookshop, via the shopping cart
  • By email, to [email protected]
  • By Fax – print an Order Form and send it to us with your school details and a Purchase Order Number if you have one.
  • By Post – same instructions as for faxing but really slow!

FSB shopping_cart_smallBookshop