Here are the things we get asked about most.
Can’t find an answer to your question? Please visit our Contact Us page and send an email.
We sent an email to you immediately after Sign Up to confirm your Password and Username. If you haven’t received the email, please check your junk mail folder and mark us as a safe sender. If you can’t locate the email it may be blocked by your schools’ internet security system – please see your IT department and request to add flyingstartbooks.com to your email whitelist.
If you are sure you’re using the correct Username but still can’t login it will most likely be the password that’s the problem. Please reset this using the Forgot Password link on the login screen. If you don’t receive an email with new password immediately, please refer above.
Note: We can issue a new password if necessary – use the “Contact Us” form to request one after following the above steps.
Temporary Login GlitchIf you’re entering the correct login information but nothing happens after you hit submit, please visit the “my account” page to login. Disregard this message if you are receiving any error messages and refer above. We apologise for any inconvenience caused while we fix the issue.
You can also download a complete list of ISBNs here.
Looking for a W9 Tax Form? Please download our W8BEN-E here (the applicable form for our company)
You can also pay by credit card when placing your order online by simply choosing “credit card” from the payment options available. You’ll then be prompted to enter your credit card details.
If you don’t have a PayPal account simply follow the instructions onscreen (buy as a guest) to make a one-off credit card payment as you would with any other payment processor.
Email and Fax orders are pretty quick too, but post is called snail mail for a reason – add another 7 days!
- Online, in the Bookshop, via the shopping cart
- By email, to firstname.lastname@example.org
- By Fax – print an Order Form and send it to us with your school details and a Purchase Order Number if you have one.
- By Post – same instructions as for faxing but really slow!