No app or special software is required as our eBooks are compatible with all the major internet browsers.
All you need is an internet connection – simply open your internet browser and start reading.

NOTE: Our new Red Rocket CLOUD app is coming soon to Apple and Google Play. All subscribers will have the choice to use the new app and/or continue using the existing web platform.

We collect only the data required to confirm you have an active subscription which allows access to the eBooks you’re reading. We will not share your details with any other party.

Our eBooks are delivered online so no download is required. This ensures very little space is required on your device, enabling access to many more titles than might otherwise be possible.

Downloadable formats are available on other platforms – see above for details.

Please login using the link at the very top of this page. Any orders and subscriptions associated with your account will appear on the My Account page once you’ve entered your details.

– Check you’re logging in with the correct username – this must be the email address that was used to purchase the eBook Subscription.
– Check that your active subscriptions match the eBook you’re attempting to open. You may need to purchase or renew your subscription if it’s expired.

Please check your browser settings and ensure you allow any security pop ups you may see onscreen.

On iPad, you may need to turn off “private” mode.

Your school’s internet security settings may require that you involve your IT department.

Choose School Wide for use within one school building/campus.

Choose School + Home for unrestricted access for students and teachers to access throughout the school and also from home.

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If you are a parent/family purchasing for private home use, please read about our Boarding Pass subscription for home users in our Parents section.

Most commonly, eBook subscriptions will be put on hold when a payment is due.

New Orders:
If you have recently made your purchase and chose “school account” it will automatically be placed on hold until payment is received. If you have a purchase order number you can email this to us here.

Renewal Orders:
An invoice will be emailed to you on the expiry date and the subscription put on hold until payment is received. You can follow the links in the invoice to make payment online or email your purchase order number to us here.

Yes, PayPal is required to manage the subscription term and renewal process. If you have concerns about this, contact us to request a manual, one-off payment. (Not available for monthly subscriptions.)

Red Rocket Readers are available in various formats, including as ePub3 and ePub3 ReadAloud editions, via a number of popular platforms for school, library and home use, as shown further up on this page. We are adding new platforms regularly in response to Covid19 so check back for updates or contact us if your favourite isn’t listed.