General FAQs

Got questions?

Here are the things we get asked about most.

Can’t find an answer to your question? Please visit our Contact Us page and send an email.

eBook FAQs

Yes! We allow schools and districts to order and charge on account with 30 day terms on receipt of an official purchase order.

No Sales Tax is included in our prices as we are not located in the United States and not required or able to charge Sales Tax. No additional taxes will be added.

Looking for a W9 Tax Form? Please download our W8BEN-E here (the applicable form for our company)

We sell Red Rocket Readers all around the world so, for a small number of titles, we have two editions – US and Standard English.

All United States customers will be sent the US English Editions by default.


We sent an email to you immediately after Sign Up to confirm your Password and Username. If you haven’t received the email, please check your junk mail folder and mark us as a safe sender. If you can’t locate the email it may be blocked by your school’s internet security system – please see your IT department and request to add to your email whitelist.

If you are sure you’re using the correct Username but still can’t login it will most likely be the password that’s the problem. Please reset this using the Forgot Password link on the login screen. If you don’t receive an email with new password immediately, please refer above and check the junk mail folder.

Note: We can issue a new password if necessary – use the “Contact Us” form to request one after following the above steps.

All purchases are strictly Firm Sale – No Returns so please choose carefully. We offer extensive online sampling and review periods so you can ensure you are choosing the right product for your needs. Simply sign up to our VIP mailing list on our home page.

You’ll find the many details such as ISBN and reading levels for each individual title included in its product listing details in the Bookshop.

You can also download a complete list of titles including metadata here.

Yes! We allow schools and districts to order and charge on account with 30 day terms on receipt of an official purchase order. Payment can then be made by bank payment (direct deposit / ACH) or by credit card.

You can also pay by credit card when placing your order online by simply choosing “credit card” from the payment options available. You’ll then be prompted to enter your credit card details.

Only eBook subscriptions require a PayPal account. All other purchases (books and Launchpacks) can choose to make payment by credit card or PayPal account.

To pay by credit card simply follow the instructions onscreen (buy as a guest) to make a one-off credit card payment as you would with any other payment processor.


Online orders will take just 4-10 business days.

We also accept Purchase Orders sent by email, although these can take longer to process.

A shipping charge of 10% of the order value will be added with a minimum shipping charge of $15.00.

You will be charged in US Dollars. If ordering online, check the “currency selector” in the left-hand sidebar is in USD. But don’t worry – if it’s not set to USD we will pick this up on receipt of your order and make changes as needed to ensure you’re charged correctly.

The first thing to do is visit our Bookshop. You can browse the virtual bookshelves, view page spreads, packs and promotions, and check pricing for all titles. Ordering options are as follows:FSB shopping_cart_small

  • Online, in the Bookshop, via the shopping cart.
  • By email, to [email protected]. Ideally, complete an Order Form and send it to us with your school details and a Purchase Order Number if you have one.
  • By Post – same instructions as for email but really slow! Check the Contact page for your local supplier or  mailing address.